When FedEx packages reach late, shippers receive flak for it. Most of the time, shipping carriers are responsible for the delay. Nevertheless, shippers can claim compensation for FedEx delays. But, they miss the deadline to claim a refund.
Shippers need a dedicated team to handle this process. Partnering with an audit company like Audintel gives shippers breathing space. This article will discuss the process and the time to claim compensation when FedEx delivers a package late.
FedEx services that promise MBG compensation
FedEx offers Money-Back Guarantee (MBG) for late deliveries. FedEx’s MBG can be suspended, modified, or revoked at their sole discretion. FedEx offers MBG to all U.S. shipments, commercial and residential, in 50 states. The following services are eligible for FedEx MBG.
- FedEx International First
- FedEx Priority Overnight
- FedEx First Overnight
- FedEx Standard Overnight
- FedEx International Priority
- FedEx International Priority Freight
For instance, if a parcel delivered by FedEx Standard Overnight service is late by even a minute to a U.S. business, the shipper is eligible for a refund.
FedEx delivery time and limitations
FedEx estimated delivery time differs on various factors, including the services selected by businesses. Here FedEx Ground services deliver domestically in 1-5 business days. And FedEx International Services in 1-4 business days. By business days, we mean working days, Monday-Friday. And does not include weekends.
There are some limitations to the FedEx delivery time. For example, scheduled shipments on holidays like Christmas, Thanksgiving, etc. The delivery of such shipments will be on the next business day.
Refunds for FedEx service failures
For many audit points, FedEx offers refunds. These audit points include late deliveries, lost shipments, duplicate charges, address correction charges, and more. If a package is late by even 60 seconds, FedEx offers a 100% refund of the shipping costs. However, FedEx does not inform businesses when there is late delivery. So, don’t be surprised if the courier refuses to refund based on their MBG policy.
The process to file a claim with FedEx for late delivery
It is a complex process to file a compensation claim. Especially for FedEx’s late delivery of packages. Initially, businesses have to identify the shipments delivered by FedEx for late delivery. After identification, they have to request a refund. There are a few ways to request a refund from FedEx.
- Shippers can submit a request by writing a mail to FedEx
- They can submit a request through customer support by calling 1 (800)463-3339
- Businesses can submit a request online on the FedEx website.
Online claim for compensation on the FedEx website
There are some steps involved in filing an online claim for compensation. The steps involve:
- Logging onto the FedEx website and selecting the claim type
- Completing and submitting an online claim form to FedEx
- Tracking the status of the claim
The process may sound simple, but doing it is not. Shipping businesses send thousands of packages every day through FedEx. And so, tracking each package for late delivery while claiming compensation for it is tedious.
Time to file FedEx claims
There is a short period to file claims for any of FedEx’s service failures. For instance, the time to claim a refund for each FedEx late delivery is 15 calendar days from the shipping date or invoice date. It is a race against time for shippers to file for late delivery claims.
So, it is vital to have parcel audit companies like Audintel to help shipping businesses.
Audintel makes it easy to claim compensation from FedEx Late Delivers
Our automated shipping solutions are monitoring FedEx’s late deliveries for our customers. We help shipping businesses save money by receiving refunds. Audintel reduces the time spent on claiming compensation for shippers. The advanced technology at Audintel monitors each package that has a late delivery. We help shipping businesses file a claim with FedEx for service failures. Audintel audits each shipment to track the refund that is due. Our intuitive dashboard gives a clear picture to shippers regarding their refunds. Moreover, customers can track the progress of each package refund on the dashboard.
It gets exhausting and stressful for shipping businesses if they do not claim compensation in time. Further, getting in touch with FedEx customer support for each FedEx late delivery is not feasible. At Audintel, shippers can avoid the stress of claiming compensation in time. Audintel has the most advanced, scalable technology platform that provides insights into each shipping portfolio. Thus, claiming compensation for late delivery of FedEx parcels is made to look easy by Audintel. For further details, write to us at [email protected] or please visit our Audintel website or call us at +1 (619) 354 8539.