FedEx and UPS Service Guarantees

Reduce shipping expenses with FedEx and UPS Service Guarantees

by BlogTSM Services

Does your company face frequent package delays from your shipping carriers? Hence, it is time to shift to a reliable shipping carrier. UPS and FedEx are the most reliable, trusted shipping carriers. Moreover, they offer Service Guarantees on specific services. Our earlier blogs covered the various aspects of FedEx money-back and UPS service Guarantees. Here, we discuss shipping delays, FedEx and UPS Service Guarantees, refunds, and more.

Shippers face new demands from their customers every day. Further, online shippers expect their orders to be on time and cheaper. Shipping carriers have different shipping rates for packages according to service levels, zones, and package weight. In addition, the shipping industry faces frequent package delays by shipping carriers. The reasons for the shipment delays are

  • Incorrect package labelling
  • Pick-up of parcels delayed at warehouses or fulfillment centers
  • Incorrect customer address delivery information
  • The communication gap in the supply chain

Further, some package delivery delays are out of the control of the shipping carriers due to bad weather, labor issues, or in recent times, the pandemic. These factors affect the shipping costs of businesses and are vital to reduce shipping carrier delays.

Ways to minimize shipping carrier delays

 Companies can minimize shipping carrier delays by

  • Reviewing package sizes and weights to remove inaccurate information
  • Schedule pick-up time with the drivers
  • Ensure correct and proper labeling of parcels
  • Reduce backlogs in warehouse operations
  • Prioritize orders on expected transit time
  • Real-time tracking of packages

In addition, companies should opt for shipping carriers having excellent service guarantees. Many shippers choose FedEx and UPS Service Guarantees to receive refunds for late parcel deliveries. UPS and FedEx suspended Service Guarantees during the pandemic period. But now, FedEx and UPS Service Guarantees have been restored for specific services.

UPS Service Guarantee

According to the UPS website, UPS considers itself the leader in on-time delivery for four years. The UPS Service Guarantee allows shippers to receive refunds from UPS for any shipping delays. UPS Service Guarantee gives shippers the confidence to expect on-time deliveries of parcels. UPS Service Guarantee is active for specific US domestic and international services. These services include UPS Next Day Air, UPS Next Day Air Saver, UPS Next Day Air Early, UPS Worldwide Express Plus, UPS Worldwide Express, etc. However, it is interesting to note that UPS Service Guarantee does not apply to UPS 2nd Day Air A.M Packages for Residential deliveries, UPS Ground Returns Service Packages, etc. Further, UPS Service Guarantee does not cover on-time delivery to a Post Office Box as it is subject to address change.

UPS refund policy

In addition to learning about the specific UPS services, shippers need to know about the UPS refund policy. UPS refunds the amount to shippers only after receiving a request. The request has to be within fifteen days of the quoted delivery date. Shippers can fill out a form to claim the refund online. Additionally, shippers can file a claim by phone. Usually, UPS refund claims take approximately ten days to get processed.

Audintel helps in tracking UPS Service Guarantee refunds for its clients. In addition, we help clients understand the new guidelines and service changes made by UPS. We also suggest a shift to regional carriers for our clients to save time and money. Further, our team audits our client’s shipping invoices to request a UPS refund.

What’s new about FedEx Money Back Guarantee in 2023?

The reinstatement of the FedEx money-back guarantee for select services is from Jan 2, 2023. Some specific services included are FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight Extra Hours*, FedEx International First®, etc. However, FedEx’s money-back guarantee for FedEx Ground, FedEx Freight®, FedEx SameDay® City, and FedEx Office® services remains suspended. The FedEx money-back guarantee allows shippers to request a refund if there is a delay in parcel delivery, even by a minute.  

FedEx money-back guarantee services are not applicable if a shipment is rerouted from the delivery address, has an incorrect address or ZIP code, has dangerous goods, etc.

Requesting refunds from FedEx

Shippers can file a claim for FedEx money-back guarantee on the FedEx website. In addition, they can file a claim by phone. A refund claim should include the FedEx account number, the tracking number, and the shipment date. Further, the claim has to be within fifteen days of the ship date for the FedEx money-back guarantee. If the client has signed up for FedEx My Rewards program, they can claim the refunds for Ground and Home Delivery Packages on the FedEx website.

Audintel audits the shipping invoices of companies. We regularly request refunds from FedEx if the packages are delivered late. Our software solutions help make UPS and FedEx shipping refunds easy. In addition, our automated services are cost-effective and save money for the shippers.

Finally

Package delays can hamper a company’s reputation. Businesses lose out on customers who experience shipping delays. Further, it is necessary to minimize shipping costs by utilizing FedEx and UPS Service Guarantee refunds. Shippers having huge shipping volumes find it hard to keep track of individual shipment delays. Audintel aids shippers in receiving refunds from UPS and FedEx for shipping delays. Know more about our audit services and automated software by contacting us at +1 (619) 354 8539 and visiting our Audintel website.

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Package late by a minute: request a UPS GSR, get a refund

by BlogTSM Services

The priority for a shipper is to ensure parcels reach customers on time. Moreover, customers also expect the same from their shippers. But, if the parcel delivery is late, there are chances that the customers may not do business with the shipper again.

As a result, shippers loose out on business and money. Further, not all shippers request a refund from parcel couriers in time. UPS and FedEx have Guaranteed Service Refunds (GSR) for service failures. This article explores UPS GSR for late package deliveries. In addition, we discuss the UPS services entitled for GSR.

UPS Guaranteed Service Refund for late package deliveries

As discussed in our earlier blogs, UPS guarantees on-time delivery of packages to 50 US states. In addition, UPS guarantees a refund for each shipment delayed. However, UPS does not give a refund due to certain conditions or restrictions mentioned on the UPS website. UPS Guaranteed Service Refund does not apply to packages with a Large Package Surcharge or Additional Handling charges. In addition, shipments made around the holidays are not eligible for a UPS refund.

What are the UPS services eligible for UPS Guaranteed Service Refund?

UPS Service Guarantee has updated rules for 2022. UPS had to suspend its money-back guarantee in 2020. But now, some services are reinstated. From April 5, 2021, UPS Service Guarantee is offered for the following services:

  • UPS Next Day Air® Early

This service guarantees early morning delivery for time-critical shipments. The delivery of packages is by 8 AM to major US cities.

It is for time-sensitive shipments with guaranteed overnight service. Further, there is an extension in the delivery time of parcels to residential locations from 10:30 AM to 12:00 PM.

  • UPS Next Day Air Saver®

It is an overnight service that is less costly than UPS Next Day Air®. In addition, the delivery time is till 11:59 PM on the guaranteed day of delivery.

  • UPS Worldwide Express NA1®

This service provides guaranteed next-business-day delivery to businesses in the US. Also, it is a fast shipping service to Canada, Mexico, Central, and South America.

  • UPS Worldwide Express Plus®

An international service that sends parcels early in the business day.

  • UPS Worldwide Express®

It is an international service that guarantees deliveries to 140 countries.

  • UPS Worldwide Express Saver

It is an economical international service that ensures package delivery during the day.

  • UPS Worldwide Saver®

An international service that guarantees delivery of packages to 220 countries by the end of the business day.

  • UPS Worldwide Express Freight® Midday

It is an international freight service to 35 countries with guaranteed delivery by 12:00 PM or 2:00 PM.

  • UPS Worldwide Express Freight®

International, guaranteed service for urgent, high-value freight of more than 150 pounds.

The above UPS services are for time-sensitive shipments. So, if there is a delay even by a minute, shippers are entitled to a refund from UPS. Shipping businesses need to identify each delayed shipment. Further, shippers have to request a refund from UPS.

How is a UPS GSR request made?

The shipper can request a refund in 2 ways

  • Calling 1-800-PICK-UPS (1-800-742-5877) and saying “Refund” or
  • Logging into the UPS Billing Center.

How to file a GSR in UPS website?

  • Step 1: Log in to UPS Billing center and navigate to “View & Pay Bill” page.
  • Step 2: UPS has two options to file for a GSR refund- “My Invoices” and “Dispute History & Refunds”.
  • Step 3: First option – Select “My Invoices” and select the invoice number and its tracking number for which the refund has to be claimed. Select Dispute option for the tracking number. Select the dispute reason and dispute level.

  • Another option is through “Dispute History & Refunds”. Select “Request Service Refund” in “Dispute History & Refunds” page. Select the Dispute ID and enter the tracking number.

The UPS Billing Center is accessible to shippers having an account with UPS. The request will be within fifteen days of the originally scheduled delivery date.

What happens after the submission of a UPS GSR request?

After approval of the refund request, UPS will credit or refund the transportation charges to the shipper. The credit is visible in a section in later UPS invoices. However, transportation charges will not include all other surcharges. UPS Service refunds information is on the UPS Tracking Details page.

Recovering UPS GSR made easy by Audintel

Imagine a business having more than twenty packages shipped per day. It would be difficult for companies to keep track of each late parcel delivery. Also, each delayed parcel will have a request for a refund from UPS. Businesses will need to hire resources to do this every day, thus increasing costs. Audintel has customized dashboards and auditing techniques that help businesses in recovering money. We seamlessly track each shipment and monitor it for late delivery. Audintel requests UPS refunds for late deliveries on the client’s behalf. Our team ensures that UPS Service Refunds are deposited directly in their client’s accounts.

Summary

Customer satisfaction is paramount for all businesses. So, late delivery of packages is harmful to further business growth. Moreover, shippers lose money if they do not request UPS refunds for late deliveries of parcels. Audintel audits shipments and retrieves money for its clients. Learn how to save money and track refunds by contacting us or you can call us at +1 (619) 354 8539. Visit the Audintel website to know more about us.

UPS GSR

How to receive UPS Guaranteed Service Refund (GSR) seamlessly?

by BlogTSM Services

UPS Money-Back Guarantee, also known as UPS Guaranteed Service Refund (GSR) in the US. The UPS GSR is for 50 service failures. Did you know you can reduce shipping costs with the UPS GSR? What are the services for which your company gets a guaranteed service refund from UPS? How to claim refunds from UPS? We will try to answer these questions in this article. In addition, we will explore the latest updates in 2022 regarding UPS Guaranteed Service Refund (GSR).

Reduce shipping costs with UPS Guaranteed Service Refund

Shoppers tend to abandon their shopping carts if the shipping costs are high. Similarly, shipping companies leave valuable money if they do not claim refunds from parcel carriers for service failures. UPS commits to deliver packages by a scheduled date, time, and location according to their negotiations with the shipping companies. Each parcel that misses its delivery deadline is eligible for a refund from UPS. With UPS Guaranteed Service Refund, shipping companies can reduce shipping costs to a large extent.

Services that offer UPS GSR

According to UPS Service Guide, 2022, UPS guarantees on-schedule delivery to 50 states and Puerto Rico. UPS Service Guarantee is for the following services:

  • UPS Air Services
  • UPS Hundredweight Service® Air Services
  • UPS 3 Day Select®
  • UPS Hundredweight Service® UPS 3 Day Select®
  • UPS® Ground
  • UPS® Ground with Freight Pricing
  • UPS Hundredweight Service® Ground

In addition, UPS guarantees on-schedule delivery of the following services, provided customs clearance by UPS Supply Chain Solutions brokerage offices.

  • UPS Worldwide Express Plus®
  • UPS Worldwide Express NA1®
  • UPS Worldwide Express®
  • UPS Worldwide Express Freight® Service
  • UPS Worldwide Saver®
  • UPS Worldwide Expedited®
  • UPS 3 Day Select® from Canada
  • UPS® Standard

UPS Service Guarantee Suspension

Due to the coronavirus pandemic and government restrictions, UPS has suspended UPS Service Guarantee. The Service Guarantee is under suspension for other UPS services. However, UPS reinstated a few Services in some countries from April 5, 2021. The continuation of select services gave shippers a breathing space. Shipping companies were able to deliver their packages on time to customers. However, shippers need to ensure that their recipient’s business location is open for UPS to deliver packages on schedule.

UPS Guaranteed Service Refund – How to file a claim?

A lost package, parcel not delivered on time, invalid residential surcharges on packages, etc., are eligible for UPS GSR. To receive refunds from UPS, shipping companies need to request a refund. We had discussed refunds from UPS and the process for getting GSR in our earlier articles. Before requesting a refund, companies need to file a claim. The claims should cover the details of the package, the role of the person filing the claim, documentation accompanying the claim has to be submitted to UPS. Not every shipper can file a claim with UPS.com due to shipper restrictions, account authentication, etc. In short, shippers need experts like Audintel for help in filing a claim for UPS GSR.

Challenges in receiving UPS refunds

UPS Guaranteed Service Refund is a time-consuming process that requires resources. It is a big challenge for shipping companies. In addition, there is a possibility of missing out on errors made by carriers for each invoice. Further, shipping companies have to abide by the conditions and exceptions to the UPS Service Guarantee to get a refund. Automated auditing systems meet the challenges faced in receiving UPS refunds. An automatic audit system optimizes billing errors and smoothly manages the refund process. Audintel is a parcel audit company that offers automated audit processes to its clients.

Benefits of partnering with Audintel

UPS offers a free Guaranteed Service Refund (GSR) for parcel delivery later than the committed delivery time. Audintel ensures that clients receive the refund securely and safely in their accounts. Our automated services help to recover UPS refunds for our clients. Audintel has dashboards that display refunds by services, carriers, etc. We provide customized dashboards and reports for our clients. The refund recovery offered by UPS Guaranteed Service is visible to our customers at a glance.

Conclusion

Businesses are facing supply chain problems due to high demand by online shoppers. Due to labor shortages, companies do not have the resources to secure UPS refunds. Further, shippers have to keep track of the service failures of UPS to request for UPS Guaranteed Service Refund. For this reason, partnering with Audintel helps businesses simplify the refund process and save money. You can learn more about the UPS Guaranteed Service Refund process by contacting us. For further information about our services, call us at +1 (619) 354 8539 or visit the Audintel website.

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Our top reasons for FedEx and UPS return shipments

by BlogTSM Services

Since early 2020, there has been an increase in online shopping worldwide. Online shippers want same-day shipping. Shipping companies and parcel carriers are scrambling to meet customers’ expectations. Nonetheless, some shipments do not reach the customers on time. Also, FedEx and UPS may return the parcels due to numerous reasons. This article will explore our top reasons for FedEx and UPS returns.

Cause for return shipments

Customers will have no use for holiday gifts after the holiday season is over. In short, your customer would like to return these parcels to the senders. Sometimes,  parcel carriers return packages. Shipping carriers cite many reasons for return shipments. We, at Audintel, found these top reasons for UPS and FedEx returns.

Our top reasons for UPS and FedEx returns

Incorrect address

A misspelled customer’s address or a wrong apartment number is the cause of most return shipments. In addition, if the recipient of the package has moved to another location, the address needs an update. FedEx and UPS both levy a hefty surcharge for address correction. The software solutions offered by Audintel identify these address corrections for our clients.

Package delivery refused or unclaimed

A cause of return shipment is when the recipient refuses to accept the package. Also, the recipient reschedules the delivery of packages and does not pick them up within five business days. The parcel is termed unclaimed and returned to the sender. At times, customers cancel packages and refuse the delivery. As a consequence, shippers lose shipping costs.

Improper documentation

For domestic US shipments, documents like commercial invoices, shipping labels, and tracking labels are necessary. An error in the documentation is a cause for return shipment by FedEx and UPS carriers. Until the documents are verified and error-free, the packages will be held at the carriers’ distribution centers.

Customs clearance documentation for international shipments

For FedEx and UPS international shipments, documents such as certificate of origin, commercial invoice, electronic export information, shipping labels, packing list are necessary. If shippers miss any documents or provide unverified documents, the package is on hold at the customs. Improper paperwork is a cause for UPS as well as FedEx return shipments.

Lack of valid proof of identification

FedEx and UPS return happen due to invalid proof of identification of the recipient. A driver’s license or a passport can give valid proof of identification. Even if someone else is authorized to receive the packages, the recipient should have valid photo ID proof.

Delivery delay by parcel carriers

FedEx and UPS have to refund money to the shippers when there is a delay in delivering packages. The delay could be due to various reasons. The parcel carriers face many service failures. The request for a refund from the parcel carriers is a long process. Audintel can help shippers in this regard. We had discussed this topic in our earlier blogs.

Non-delivery of restricted items

Hazardous materials like lithium-ion batteries, chemicals, fresh food, uncut gems, ammunition, etc., are restricted items according to FedEx and Ups policies. These items will face returns from FedEx and UPS to the senders.

Closure of businesses

Many businesses have shut down or temporarily closed in the past two years. In such a situation, FedEx and UPS have faced many return shipments.

Processing error

If there is labeling or a scanning error by FedEx or UPS, it is known as a processing error. The packages are redirected to the sender due to processing errors by parcel carriers. Shippers can contact FedEx customer service or UPS customer service for further details.

Weather-related delays

Severe weather conditions cause a delay in shipments. There is a rescheduling of the shipment delays for the next business day delivery. Customers may cancel the order, and return shipments occur. It leads to loss for shippers. In addition, shippers are not eligible for Money-Back Guarantee (MBG) or Guaranteed Service Refund (GSR) due to weather-related delays.

What are FedEx and UPS return shipping solutions?

UPS Return shipping solutions

UPS offers several options to its customers to simplify return shipments. They offer the convenience of a pre-printed return label, which accompanies the package. UPS also gives UPS Electronic Return Label directly by email to the recipient. In addition, UPS drivers will collect the return shipment from the recipient’s address. UPS allows recipients to drop off return shipments at a UPS store without a label or a box.

FedEx Return shipping solutions

Just like UPS, FedEx has options to return a package. If the recipient has a label for the return shipment, they can drop off the packages at FedEx retail and contactless FedEx Drop Box locations. Even a QR code return label is sufficient to return the package at a FedEx drop off location nearby. Recipients can also create a return label on fedex.com for returning the parcels. In addition, FedEx’s global returns solutions help shippers improve customer loyalty and monitor their supply chain expenses.

How does Audintel help?

Audintel helps shipping companies by providing visibility of the return packages along with the reasons. Audintel reports help the shippers to analyze the return packages and take corrective measures for future shipments by avoiding the cost incurred on the return packages. Our dashboards provide the details of return packages based on the services also.

Final Remarks

Shipping companies need to make the return process as easy as the order process. Customers will prefer a company that gave a positive shopping experience, even returning a package. In addition, shippers will opt for the parcel carriers that make the return process easy for them and their customers. So, do you have a return shipment that needs our expertise, then contact us on how to go about it? For further advice and services, call us at +1 (619) 354 8539 or visit our Audintel website.

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Ten ways to reduce shipping costs and meet customer expectations

by BlogTSM Services

Whether your business is big or small, you need to find ways to cut down shipping costs. Or they will eat into the profits of your business. In addition, meeting customer expectations is vital for business.

For this reason, shippers need to find strategies to reduce shipping costs. Here are 10 easy steps to reduce shipping costs and keep customers satisfied.

Ten steps to reduce shipping costs

1. Better contract negotiations with carriers

Shipping companies need to negotiate better when signing a contract with parcel carriers. Based on high shipping volumes, shipping carriers lower the shipping rate. In addition, small businesses benefit by shipping a large number of packages with shipping carriers. They can persuade carriers to offer lower rates by bargaining with them. Shippers have the option to choose hybrid services of carriers that reduce their shipping costs. Audintel helps its clients in contract negotiations with multiple parcel carriers, thus, lowering shipping costs.

2. Utilize zone skipping technique

Several packages destined for a single location are on hold in one place. It is the zone skipping technique. Shipping carriers hold individual parcels, and then all the packages are sent together to the same destination. It saves costs per package shipping. For instance, clients want to send 100 packages from Zone 2 to Zone 8 at once rather than 50 packages at a time. In addition, shippers can avoid delays at transits and hubs. Audintel provides details of zone skipping to its clients and saves money.

3. Cut down the package weight

Heavyweight packages cost more to ship. And so it helps to trim down the weight of the packages. For instance, cardboard boxes add to a package’s weight. However, the use of small, lightweight containers helps in reducing the overall weight. In addition, it helps to save money on DIM weight pricing. Audintel helps its clients in the weight analysis of its packages and saves money.

4. Reduce package size

It is necessary for the shipping companies to know the size of the packages before it is shipped. The packages that are the right size do not attract additional expenses. Alternatively, businesses pay additional fees if a parcel size exceeds the size regulations set by the parcel carrier. Shippers have to pay a Large Package surcharge if the dimensions of the package are wrong. Audintel gives information to its clients about shipping oversized items.

5. Negotiate for discounts with vendors

Negotiations with vendors that deal with raw materials are essential. Shippers get good discounts from these vendors. Further, purchasing packaging materials in bulk quantities from suppliers results in cost savings for businesses. Affordable, reusable shipping labels and packaging materials also help to save shipping costs. Audintel assists in the negotiations of discounts with the client’s vendors.

6. Minimize packaging

Efficient use of packing materials helps in reducing shipping costs. The use of poly mailers, bubble wrap, polybags as packaging materials reduces the weight of packages. Optimizing the packaging for each product minimizes the shipping costs. Alternatively, shippers can use the packaging provided by shipping carriers to save money. Audintel has a team that can help clients in shipping products with less shipping costs.

7. Use shipping insurance

Shippers incur costs when dealing with lost or damaged packages. Thus,  long-distance shipments need insurance. In addition, it is best to use insurance for high-value shipments. Businesses can explore cost-saving insurance options offered by third-party insurance providers. Audintel offers to advise its clients regarding shipping insurance for products.

8. Optimal location of fulfillment center

Shipping packages close to where customers reside saves shipping costs for businesses. Additionally, it reduces delivery time, thus keeping the customers satisfied. Shippers need to understand their shipping destinations to lower the transit times. Hence, the optimal location of a fulfillment center is necessary to reduce outbound and inbound shipping costs. Audintel advises clients of the use of fulfillment centers depending on their shipping needs.

9. Choose Prepaid shipping

Shippers who consistently ship packages of the same weight and size can choose prepaid shipping. Businesses get better discounts from parcel carriers with prepaid shipping. It allows shippers to buy shipping labels upfront for their packages and use them when they ship out. Audintel advises shippers about prepaid shipping as per their needs.

10. Consider all the shipping fees

Parcel carriers have more than 75 special charges. Shippers need to be careful about the surcharges added to their billing accounts. Surcharges like Saturday delivery charges, special handling fees, etc., that do not apply to shippers should not be a part of the billing account. Audintel helps clients keep track of all the shipping fees charged by parcel carriers, thus saving money.

The bottom line

Careful monitoring of shipping costs can determine the success of businesses. Companies can save escalating shipping costs by using Audintel’s unique software solutions. The shipping needs of shippers are carefully taken into consideration by our managerial services. We offer to help negotiate carrier rates to reduce shipping costs. Discover further about reducing shipping costs by contacting us at [email protected]. To know more about our services, visit the Audintel website or call us at +1 (619) 354 8539.

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Under what conditions can companies receive a UPS refund?

by BlogTSM Services

Did you know UPS awards refunds for 50+ service failures? So, the next time UPS loses a parcel or delivers it late-companies can request a refund. UPS promises a refund for service failure. But, the refund is not for all services and destinations.

Shippers have to be aware of the terms and conditions of the UPS refund policy. This article explores the conditions in which companies can receive UPS refunds.

Service failures and errors for which UPS offers refunds

UPS faces many service failures and billing errors. UPS’ service failures are lost packages, invalid service exceptions, late parcels, damaged packages, etc. Shipping carriers make several billing errors. Some of the billing errors include inaccurate discounts, void shipments, incorrect weights, etc. In addition, there are surcharges such as invalid residential surcharges, charges for re-delivery, duplicate charges, etc. UPS offers Guaranteed Service Refunds for these mistakes.

Conditions under which UPS refunds are offered

Ideally, shippers expect refunds from shipping carriers for shipping mistakes. Only after fulfilling its terms and conditions, UPS gives Guaranteed Service Refund (GSR) to shippers. UPS considers a request for a refund from the shippers subject to these conditions. Some of these conditions include:

Appropriate packing and labeling of shipments

UPS does not give refunds for incorrectly labeled packages. Shipments should be labeled appropriately for on-time delivery. Packing has to conform to UPS Automated Shipping System, showing the Consignee’s correct name, delivery address, and ZIP Code.

Shipment recorded in UPS Shipping System

The UPS Shipping System records every shipment and package. UPS guarantees “on-time” delivery of shipments. The delivery schedule is on UPS’ website. The parcel delivery has to be on schedule, or the shippers are eligible for a UPS refund.

Accurate documentation accompanying the shipment

When shipping internationally, shippers need to include documents with the packages. The relevant documents are for customs clearance at the country of origin or in transit. The absence of accurate documentation will lead to delay in shipments.

Saturday delivery routing label to be included on packages, wherever applicable

Shippers have to use the Saturday Delivery label on the package when shipping on a Friday. It is applicable for Next Day Air service by UPS. Else, the package delivery occurs on the next business day, Monday. UPS is not liable for late delivery in such a case. And so, shippers will not get a refund for the same.

Time limit to request for UPS refund

The time limit for claiming a UPS refund is within fifteen days from the date of scheduled delivery. Shippers can claim refunds through UPS’s Interactive Voice Response system or UPS’s online Billing Center. Details like the recipient’s name, address, package weight, tracking number, and shipment date are a part of the request.

No Additional Handling Charges for shipments

Additional Handling charges are for packages that require special handling. Also, additional charges are for parcels that exceed the weight or size limit. Such shipments will not receive a guaranteed service refund from UPS.

In addition, UPS does not offer refunds for events beyond their control (force majeure) or suspension of services.

Audintel -Shipper’s guide in receiving UPS refunds

Understanding the terms and conditions of UPS’ Service Guarantee is tedious. Further, figuring out whether shippers can request a refund is tiresome. As a result, many companies lose money when they face such hassles. In such a situation, parcel audit services such as Audintel guide shipping businesses. The automated audit services of Audintel ensure that shippers receive UPS refunds on time and in their accounts. We audit shippers’ shipping invoices and claim refunds for shippers. Our team works effortlessly in the background and saves money for businesses.

Conclusion

Tracking shipping invoices is vital for shippers. Billing errors will cost shippers dearly in the long run. Companies can save money by claiming UPS refunds for service failures. An automated audit service provides much-needed help to shippers. Audintel is helping many businesses save money. For any service failure by UPS, we help our clients receive refunds.

Do you want more information on UPS refunds?

Reach us at [email protected]. To know more about us and our services, visit the Audintel website or call us at +1 (619) 354 8539.

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Do you know about the timeline to apply for a refund when FedEx delivers packages late?

by BlogTSM Services

When FedEx packages reach late, shippers receive flak for it.  Most of the time, shipping carriers are responsible for the delay. Nevertheless, shippers can claim compensation for FedEx delays. But, they miss the deadline to claim a refund.

Shippers need a dedicated team to handle this process. Partnering with an audit company like Audintel gives shippers breathing space. This article will discuss the process and the time to claim compensation when FedEx delivers a package late.

FedEx services that promise MBG compensation

FedEx offers Money-Back Guarantee (MBG) for late deliveries. FedEx’s MBG can be suspended, modified, or revoked at their sole discretion. FedEx offers MBG to all U.S. shipments, commercial and residential, in 50 states. The following services are eligible for FedEx MBG.

  • FedEx International First
  • FedEx Priority Overnight
  • FedEx First Overnight
  • FedEx Standard Overnight
  • FedEx International Priority
  • FedEx International Priority Freight

For instance, if a parcel delivered by FedEx Standard Overnight service is late by even a minute to a U.S. business, the shipper is eligible for a refund.

FedEx delivery time and limitations

FedEx estimated delivery time differs on various factors, including the services selected by businesses. Here FedEx Ground services deliver domestically in 1-5 business days. And FedEx International Services in 1-4 business days. By business days, we mean working days, Monday-Friday. And does not include weekends.

There are some limitations to the FedEx delivery time. For example, scheduled shipments on holidays like Christmas, Thanksgiving, etc. The delivery of such shipments will be on the next business day.

Refunds for FedEx service failures

For many audit points, FedEx offers refunds. These audit points include late deliveries, lost shipments, duplicate charges, address correction charges, and more. If a package is late by even 60 seconds, FedEx offers a 100% refund of the shipping costs. However, FedEx does not inform businesses when there is late delivery. So, don’t be surprised if the courier refuses to refund based on their MBG policy.

The process to file a claim with FedEx for late delivery

It is a complex process to file a compensation claim. Especially for FedEx’s late delivery of packages. Initially, businesses have to identify the shipments delivered by FedEx for late delivery.  After identification, they have to request a refund. There are a few ways to request a refund from FedEx.

  • Shippers can submit a request by writing a mail to FedEx
  • They can submit a request through customer support by calling 1 (800)463-3339
  • Businesses can submit a request online on the FedEx website.

Online claim for compensation on the FedEx website

There are some steps involved in filing an online claim for compensation. The steps involve:

  • Logging onto the FedEx website and selecting the claim type
  • Completing and submitting an online claim form to FedEx
  • Tracking the status of the claim

The process may sound simple, but doing it is not. Shipping businesses send thousands of packages every day through FedEx. And so, tracking each package for late delivery while claiming compensation for it is tedious.

Time to file FedEx claims

There is a short period to file claims for any of FedEx’s service failures.  For instance, the time to claim a refund for each FedEx late delivery is 15 calendar days from the shipping date or invoice date. It is a race against time for shippers to file for late delivery claims.

So, it is vital to have parcel audit companies like Audintel to help shipping businesses.

Audintel makes it easy to claim compensation from FedEx Late Delivers

Our automated shipping solutions are monitoring FedEx’s late deliveries for our customers. We help shipping businesses save money by receiving refunds. Audintel reduces the time spent on claiming compensation for shippers. The advanced technology at Audintel monitors each package that has a late delivery. We help shipping businesses file a claim with FedEx for service failures. Audintel audits each shipment to track the refund that is due. Our intuitive dashboard gives a clear picture to shippers regarding their refunds. Moreover, customers can track the progress of each package refund on the dashboard.

It gets exhausting and stressful for shipping businesses if they do not claim compensation in time. Further, getting in touch with FedEx customer support for each FedEx late delivery is not feasible. At Audintel, shippers can avoid the stress of claiming compensation in time. Audintel has the most advanced, scalable technology platform that provides insights into each shipping portfolio. Thus, claiming compensation for late delivery of FedEx parcels is made to look easy by Audintel. For further details, write to us at [email protected] or please visit our Audintel website or call us at +1 (619) 354 8539.

Get refunds with UPS Guaranteed Service Refund

Get refunds for late deliveries with UPS Guaranteed Service Refund

by BlogTSM Services

Shipping couriers promise on-time parcel delivery. But, did you know that if a UPS package delivery is late, you can ask for a refund? Many business owners don’t realize this because UPS does not advertise this fact due to obvious reasons. This blog will cover the different aspects of UPS refunds and claims. It will also cover the importance of audit companies like Audintel that simplify the refund process.

UPS’ Refund Policy for late deliveries

Shipping carrier UPS promises a refund policy, Guaranteed Service Refund (GSR), for on-time delivery of packages. Their policy guarantees that packages will arrive by a specific date and time. Shippers qualify for a service refund if a parcel does not. For instance, a UPS Next Day Air package delayed by 60 seconds is eligible for a refund by UPS to the shipper. UPS will refund all the shipping charges to the shipper on request. However, there are certain limitations to UPS’ GSR policy.

What are the limitations to UPS’ refund policy?

UPS offers a free money-back guarantee only for certain services. UPS GSR is available for services like UPS Next Day Air® Early, UPS Next Day Air®, UPS Worldwide Saver, and more. Some of the limitations to UPS’ Guaranteed Service Refund (GSR) include:

  • Additional handling fees
  • Fuel surcharges
  • Natural disasters, war risks, acts of God, etc.
  • Adverse weather conditions
  • Insufficient information provided by shippers
  • Hazardous Materials Packages improper for transport
  • Unavailability or refusal of a person to accept the shipment delivery
  • Packages that are exceeding maximum weight or size limits
  • Disruption in communication systems

UPS has listed further limitations under its Terms of Service that you can check on its UPS website.

What is the process to receive UPS Guaranteed Service Refund?

The process to receive UPS GSR is complex. The process involves tracking each shipment with its tracking numbers. Also, there is identification and separation of shipments based on their time of delivery.  Further, there has to be segregation based on the limitations imposed by UPS. Finally, shippers have to request a refund for a package that was delivered late. The completion of the entire process has to be within 15 days from the scheduled delivery date of the shipment. Shippers have to involve additional resources so that shippers get refunds. Audintel helps its customers in receiving refunds from UPS within the stipulated time.

Requirements for receiving UPS Refund

Shippers have to fulfill the following conditions to receive UPS Guaranteed Service Refund. These conditions include:

  1. Shipping documents with the correct shipping labels under UPS guidelines on labeling
  2. Proper documentation accompanying the package from the country of origin or destination
  3. Shipment should not have additional handling requirements
  4. Notification for a request for refund
  5. The parcel has to be tendered to UPS on or before the collection time as specified by UPS
  6. Shippers have to provide Timely Upload information (complete shipment details) to UPS fifteen minutes before the collection time

What are the steps to request a UPS refund?

Shippers can submit a request for a refund for the late delivery of a package. The request/claim to UPS can be in two ways.

  • By Calling 1-800-PICK-UPS ® (1-800-742-5877) and saying the word, refund.

OR

  • Logging on to the UPS Billing Centre and selecting -Request a Refund.

The latter option is for customers with payment accounts. The request/claim should be within 15 days from the scheduled delivery date. Shippers provide the customer’s name and address, date of shipment, parcel weight, and UPS tracking number to receive a refund from UPS. The refunds are usually credited into shippers’ accounts within 7-10 business days after dispute settlement.

UPS refunds and claims made easy by Audintel

There is a need to audit each shipment to manage UPS refunds. Each stage of small parcel shipment is vital for businesses. Audintel provides parcel audits and other essential services to shippers. Automated systems used by Audintel make the refund process simpler. The systems monitor and track each package carefully so that shippers can ask for refunds from UPS. Any invoicing errors, any extra surcharges are part of the claims made to UPS. Audintel helps shippers recover unclaimed refund amounts with ease. Audintel has found that shippers can save as much as 5% of their total spend from UPS’ GSR policy.

To summarize

Who wouldn’t want a refund for unfulfilled services? UPS guarantees a refund for its service failures and shippers are entitled to claim and receive a refund for any lapses. While requesting a refund is a complex process, with Audintel as a partner, claiming refunds for unsatisfactory service from shipping carriers, such as UPS is easy. Audintel ensures that refunds are credited directly into shippers’ accounts. Audintel works tirelessly towards customer satisfaction. Our team of experts is regularly enhancing our customers’ parcel shipping experience. For further details, write to us at [email protected] or please visit our Audintel website, or contact us at +1 (619) 354 8539.

refund

Received a package late? Request for a refund for late deliveries

by BlogTSM Services

In the U.S., Parcel deliveries get delayed by about 3-5% on average. Not to mention, 51% of the customers want a refund if a package arrives late. As a result, shippers face customer complaints that can affect their business in the long run.

Shipping carriers do not make it easy for shipping companies to receive refunds with complex request procedures. To make the refund process more efficient and convenient for customers, shippers need an easy way to get refunds. In this blog, we will explore the process for receiving refunds from shipping carriers and why partnering with Audintel is an advantage for shippers.

The Refund policy of shipping carriers

Different shipping carriers have different refund policies for late parcel deliveries. Shipping carriers promise to deliver packages on time with a refund policy in place for delayed shipments. The refund policy is also known as a money-back guarantee. The policy states that if there is a delay in parcel delivery by a minute or more, the shippers can get a refund on request.

How to receive a refund for late deliveries

To begin with, shippers must identify the delay in parcel delivery. This is an intensive process where the company needs to track each parcel delivery for any delays. Further, refund requests need to be submitted individually for each delayed delivery. Usually, there are two ways of submitting a refund request.

  • Contacting the shipping carrier’s customer service hotline

OR

  • Logging on to the carrier’s online Billing Centre for customers with payment accounts

For different services, shippers have to contact separate customer care numbers.

The time frame for filing a request to a refund for late deliveries

A request for a refund should be within 15 calendar days from the invoice date or from the scheduled delivery date.  A refund request for USPS’ Priority Express Mail has to be within 30 days from the mailing date. Further, a form needs to be filled manually along with document submission.

Documentation to request for a refund for late deliveries

The documents required to request a refund are:

  • Tracking number
  • Scheduled delivery date and time
  • Origin and destination ZIP codes

The refund does not include taxes and fuel surcharges. Shippers have to pursue the matter with the concerned shipping carrier to make sure the refund deposit is in the correct account. The approval of a refund is subject to exceptions made by shipping carriers.

Delivery exceptions posed by shipping carriers

Some of the delivery exceptions are:

  • Shipping carriers providing evidence of timely delivery
  • Weather delays and natural disasters
  • A wrong or damaged shipping label on packages
  • Incomplete addresses
  • Recipient not available at the address
  • Custom delays due to improper documentation

These exceptions may be issued when there is a delay in a package. Shippers have to take responsibility when these exceptions occur to preserve customer relationships. So, the entire process for a refund is tedious for a shipping company. More so, if the shipper has thousands of packages shipped daily. To manage this mammoth task, shippers need experts to help them in the refund process. An audit company like Audintel will help shippers in the refund process.

Advantage of partnering with Audintel

Audintel saves close to 2-5% of a client’s shipping spend by making the entire refund process transparent and efficient. Shippers are in complete control of their profiles while Audintel’s software automatically monitors the shipments. On top of it, Audintel has a call center where they call on the packages which are denied in the automatic refund process. Audintel’s dashboard is intuitive and tracks all shipments in real-time as Audintel’s team reviews the invoices for each shipping carrier. We submit refund requests on a client’s behalf. The client receives the refund amount in their account. Partnering with Audintel is vital for efficient shipping operations.

Conclusion

Parcel delivery refunds are a time-consuming process for shippers. Claiming refunds for late parcel deliveries from multiple carriers is tedious. Experts like Audintel help shippers in saving time and money. Audintel provides excellent support to a client’s supply chain capabilities. We help in reducing shipping costs by requesting refunds whenever there is a delay. For overall efficiency, contact Audintel to audit shipments for you. For further details, write to us at [email protected] or please visit our Audintel website or contact us at +1 (619) 354 8539.

getrefund

How to get a refund for late deliveries with FedEx Money-Back Guarantee?

by BlogTSM Services

Customers expect shipment deliveries on time. If a delivery is delayed, customers may not order from the shipper again. Sometimes, they may not even raise a complaint but shippers may lose revenue and the trust of customers. Did you know that shipping carriers, such as UPS and FedEx, give a refund for late deliveries on request? If not, then read on and get to know about refunds given by FedEx, such as the FedEx Money-Back Guarantee.

What is FedEx Money-Back Guarantee?

FedEx is a multi-national parcel carrier that promises on-time delivery of packages. If a parcel delivery is delayed by 60 seconds or more, they promise a 100% refund on shipping charges. This refund policy offered by FedEx is known as FedEx Money-Back Guarantee (MBG). It is for small parcel services (Ground and Express) and is initiated only on shippers’ requests.

Requirements to avail FedEx MBG

The shipments that have an exact delivery commitment time are entitled to refunds. To avail FedEx Money-Back Guarantee, shippers need to provide information such as:

  • Tracking number
  • The date of shipment
  • Origin and Destination of the shipment
  • Schedule date time
  • Delivery date time

The submission of the claim should be within 15 calendar days from the invoice date.

How does Audintel submit claims for FedEx MBG?

Audintel is the right logistics partner to make refund claims easier for you. Audintel automatically uploads the data taken from clients into its state-of-the-art auditing software. Audintel’s software monitors the scheduled date and delivery time of the packages. On behalf of their clients, Audintel identifies if a package is on time or late.

Further, a request is made to FedEx for Money-Back Guarantee in case of late deliveries. The refund request is through FedEx Billing Online or the invoice adjustment feature at fedex.com.

Money-back Guarantee for FedEx service failure

FedEx has to refund shippers’ transportation charges when there is a service failure. The refunds are given only on request. There is no commitment for delivery of shipments on which there is a suspension of FedEx Money-Back Guarantee. The conditions under which shippers are eligible for FedEx Money-Back Guarantee are that FedEx has to refund or credit transportation charges on request. This refund is applicable if a package gets delivered in 60 seconds. Or later than the committed time for a particular destination. There is one refund for each FedEx package delay.

A request for Money-Back Guarantee should include the FedEx account number, airway bill, tracking number, weight of the package, the shipment date, and receipt’s name, address, and ZIP code.

Audintel receives refunds for its clients from the shipping carriers. The refund gets seamlessly credited into the client’s accounts. Audintel shares the refund amount with the client after charging a nominal commission fee.

Exceptions to FedEx MBG policy

FedEx Money-Back Guarantee has certain exceptions. FedEx will not provide refunds due to these exceptions. The exceptions are:

  • Customs or regulatory delays due to errors in documentation
  • Undeliverable or Ground returned packages
  • FedEx package with an incorrect address
  • Shipments containing dangerous goods or dry ice shipments
  • Non-payment of duties and taxes before customs clearance or at delivery
  • Incomplete recipient information
  • Oversize or unauthorized packages
  • Unavailability of eligible persons to accept the delivery or sign the package
  • Shipment on Wednesday before Thanksgiving and seven calendar days before Christmas

To get FedEx MBG, trust Audintel

Many shipping companies do not realize that they lose money by not claiming FedEx’s Money-Back Guarantee. Audintel processes the claims for shippers and helps in getting FedEx MBG. An automated audit system at Audintel monitors FedEx packages for late deliveries.

We help our clients in getting refunds. Audintel’s interactive dashboard displays the refund process, which is easily visible to clients. The requests for refunds are within the stipulated time. We save 3-5% shipping costs every month for clients with FedEx MBG. Our clients trust us to get FedEx MBG without any hassles.

To sum up

Shippers must save money wherever possible. Shipping carriers like FedEx do not give refunds for late deliveries unless requested. Busy shipping companies may find it a hassle to keep track of late deliveries, losing revenue in the process. Audintel helps solve the difficulties of these shippers. Using Audintel’s automated software, clients get FedEx MBG for late deliveries. For further details, write to us at [email protected] or please visit our Audintel website, or contact us at +1 (619) 354 8539.