Same-day and next-day deliveries are the accepted norm among online shoppers. Further, consumers expect multiple orders for a single delivery. Customers (46%) abandon shopping carts for long delivery times. As the demand for faster deliveries rises, businesses change to meet consumer expectations.
There are many instances when packages arrive late. It causes consumer dissatisfaction, loss in revenue, and damages brand reputation. Businesses can avoid late package deliveries by improving order processing procedures and choosing reliable shipping carriers. Moreover, did you know that as a shipper, you can request refunds for late deliveries from shipping carriers? Shippers can save money from shipping refunds and billing errors.
Our earlier articles shed light on refunds for late deliveries. Here, we will examine the reasons for late package deliveries and shipping refund solutions. In addition, we will explore the role of Audintel in securing refunds for late deliveries.
Reasons for late delivery of packages
Many reasons cause a delay in delivering packages. The most common reasons include:
- Inaccurate contact information: Incorrect addresses and contact details lead to failed delivery attempts.
- Delays in customs: Due to unavoidable circumstances, international parcel shipping is put on hold at customs.
- Weather disturbances: Natural disasters like tornadoes, hurricanes, wildfires, etc. can cause deviations in delivery routes, hence shipment delays.
- Global supply chain disruptions: Wars, congested ports, pandemics, pirates, etc. disrupt supply chains globally, thus causing shipping delays.
- Holidays: Some shipping carriers do not work on federal or national holidays, causing shipment delays.
- Damaged labels and boxes: Easily damaged paper labels and incomplete addresses on shipping labels cause shipment delays. Further, damaged boxes will need repacking, resulting in late deliveries.
How can shippers avoid delayed shipments?
Shippers can avoid shipping delays by
- verifying delivery address before shipping
- using weather-resistant labels
- providing customers with tracking numbers
- distributing inventory across multiple fulfillment centers
- partnering with various shipping carriers and
- investing in advanced technology for real-time data connectivity
Further, companies can make agreements with shipping carriers that guarantee on-time parcel deliveries. They will offer delivery delay compensation or provide refunds for delayed packages.
Shipping Refund Solutions
Shippers are entitled to refunds if a shipping carrier delivers a package even a minute late. However, shippers are clueless about this chief point, and most refunds remain unclaimed. Companies find the claim refund process time-consuming and complicated. So, they lose out on claiming refunds from shipping carriers within the cut-off time. Shipping refund solutions offered by organizations like Audintel help shippers claim refunds seamlessly.
Shipping carriers like FedEx, UPS, DHL, etc., provide refunds for late deliveries. They give refunds for selected shipping services. Companies shipping huge volumes find it hard to track refunds for some shipments. Choosing a shipping refund solution provider like Audintel helps businesses save money.
Shipping Carriers provide refunds for late package deliveries
During contract negotiations, shipping carriers like FedEx and UPS have guarantees for on-time package deliveries. In case of delayed shipments, they agree to refund the shippers. Every shipping carrier has different terms and conditions for processing refunds. The refund process also varies. Let us look at the refund policies and procedures of major shipping carriers.
FedEx Money-Back Guarantee
FedEx refunds shippers for late package deliveries. FedEx Money-Back Guarantee is their refund policy. It is for select services only. FedEx Overnight® services, FedEx International Priority® services, and FedEx 2Day® A.M. service are eligible for the money-back guarantee. FedEx extends the delivery commitment time by 90 minutes during the holiday season. Please check our blog to learn more about FedEx Money-Back Guarantee.
A request for a late delivery refund is within fifteen days from the invoice date. But, the challenge remains to filter out all the late package deliveries and ask for refunds. Audintel has superior audit software that can request refunds and save money.
UPS Guaranteed Service Refund
The UPS refund policy is the UPS Guaranteed Service Refund (GSR). UPS GSR is active for selected domestic services such as UPS Next Day Air® and UPS 2 Day Air A.M.® Shippers can also claim refunds for UPS International services like UPS Worldwide Express. Requesting and claiming refunds from UPS is time-consuming and complex. It is ideal to partner with experts to receive refunds promptly.
Check out our article on the benefits of partnering with Audintel and to learn more about UPS GSR.
DHL Money Back Guarantee
DHL provides refunds to shippers for transportation costs. It applies to services such as DHL EXPRESS 9:00, DHL IMPORT EXPRESS 9:00, DHL EXPRESS 10:30, DHL IMPORT EXPRESS 10:30, DHL EXPRESS 12:00, and DHL IMPORT EXPRESS 12:00. Shippers can claim refunds for late deliveries by telephone or writing to DHL. It should be within fourteen calendar days from the date of shipment. Further, companies have to produce the waybill number, shipment date, account number, if applicable, and customer information. Shippers save money and time by requesting refunds by partnering with Audintel.
USPS Refunds
Items in the USPS Priority Mail Express® service are eligible for a refund when packages are not delivered by guaranteed date and time. Shippers can claim refunds within 2 to 30 days after the mailing date, with no extra services. Further, USPS refunds shippers by money order or cash. Monitoring delayed shipments and requesting refunds for each shipment takes time. Experts such as Audintel can identify late deliveries and request refunds instantly. For further details on USPS refunds, check this page.
Late delivery refunds are applicable for U.S.-based payers. The money-back guarantee does not include fuel surcharges, taxes, duties, accessorial charges, fines, returned shipment charges, and more. Furthermore, the money-back guarantee policy does not cover hazardous goods or force majeure.
Audintel Shipping Refund Solutions
Claiming refunds for late shipments and receiving them on time is not easy. Audintel specializes in cost-saving opportunities for shippers with state-of-the-art shipping refund solutions. We track late deliveries for our clients and claim refunds from shipping carriers. Our software and AI-based tools conduct complete audits and claim filing processes for major shipping carriers. Our SaaS Business Intelligence portal provides greater visibility of all shipping operations. Shippers get an overview of the carrier’s performance and can make informed decisions.
We can identify and follow up with shipping carriers regarding delayed shipments. Our Transportation Spend Management (TSM) solutions can identify carrier service failures and request refunds for service failures. Audintel has a team of professionally trained call center staff that can negotiate claims with shipping carriers. Shippers can save up to 30% more in Refund credits with our services. We help improve the relationship between shippers and shipping carriers. Our clients benefit immensely with better service quality and discounts on services.
The bottom line
Customers do not tolerate late delivery of goods. Companies suffer revenue loss and no return business due to delayed shipments. Further, shippers can save money by claiming refunds for late deliveries on time. Experts like Audintel can help companies understand refund policies and processes.
Audintel provides real-time monitoring and tracking of shipments with its automated tools.
We audit each shipment for potential refund claims and quickly aim to secure refunds for late deliveries. Our team of experts has years of experience handling refunds from shipping carriers. Our cloud-based tools help shippers meet customer delivery expectations. Shippers can seamlessly secure refunds for late deliveries with Audintel.
Do you need refunds for late deliveries? Audintel refund services are there for you. For further details and information on Audintel refund solutions, contact us at +1 (619) 354 8539. In addition, learn about our customized audit services at the Audintel website.