Does your company face frequent package delays from your shipping carriers? Hence, it is time to shift to a reliable shipping carrier. UPS and FedEx are the most reliable, trusted shipping carriers. Moreover, they offer Service Guarantees on specific services. Our earlier blogs covered the various aspects of FedEx money-back and UPS service Guarantees. Here, we discuss shipping delays, FedEx and UPS Service Guarantees, refunds, and more.
Shippers face new demands from their customers every day. Further, online shippers expect their orders to be on time and cheaper. Shipping carriers have different shipping rates for packages according to service levels, zones, and package weight. In addition, the shipping industry faces frequent package delays by shipping carriers. The reasons for the shipment delays are
- Incorrect package labelling
- Pick-up of parcels delayed at warehouses or fulfillment centers
- Incorrect customer address delivery information
- The communication gap in the supply chain
Further, some package delivery delays are out of the control of the shipping carriers due to bad weather, labor issues, or in recent times, the pandemic. These factors affect the shipping costs of businesses and are vital to reduce shipping carrier delays.
Ways to minimize shipping carrier delays
Companies can minimize shipping carrier delays by
- Reviewing package sizes and weights to remove inaccurate information
- Schedule pick-up time with the drivers
- Ensure correct and proper labeling of parcels
- Reduce backlogs in warehouse operations
- Prioritize orders on expected transit time
- Real-time tracking of packages
In addition, companies should opt for shipping carriers having excellent service guarantees. Many shippers choose FedEx and UPS Service Guarantees to receive refunds for late parcel deliveries. UPS and FedEx suspended Service Guarantees during the pandemic period. But now, FedEx and UPS Service Guarantees have been restored for specific services.
UPS Service Guarantee
According to the UPS website, UPS considers itself the leader in on-time delivery for four years. The UPS Service Guarantee allows shippers to receive refunds from UPS for any shipping delays. UPS Service Guarantee gives shippers the confidence to expect on-time deliveries of parcels. UPS Service Guarantee is active for specific US domestic and international services. These services include UPS Next Day Air, UPS Next Day Air Saver, UPS Next Day Air Early, UPS Worldwide Express Plus, UPS Worldwide Express, etc. However, it is interesting to note that UPS Service Guarantee does not apply to UPS 2nd Day Air A.M Packages for Residential deliveries, UPS Ground Returns Service Packages, etc. Further, UPS Service Guarantee does not cover on-time delivery to a Post Office Box as it is subject to address change.
UPS refund policy
In addition to learning about the specific UPS services, shippers need to know about the UPS refund policy. UPS refunds the amount to shippers only after receiving a request. The request has to be within fifteen days of the quoted delivery date. Shippers can fill out a form to claim the refund online. Additionally, shippers can file a claim by phone. Usually, UPS refund claims take approximately ten days to get processed.
Audintel helps in tracking UPS Service Guarantee refunds for its clients. In addition, we help clients understand the new guidelines and service changes made by UPS. We also suggest a shift to regional carriers for our clients to save time and money. Further, our team audits our client’s shipping invoices to request a UPS refund.
What’s new about FedEx Money Back Guarantee in 2023?
The reinstatement of the FedEx money-back guarantee for select services is from Jan 2, 2023. Some specific services included are FedEx First Overnight®, FedEx Priority Overnight®, FedEx Standard Overnight Extra Hours*, FedEx International First®, etc. However, FedEx’s money-back guarantee for FedEx Ground, FedEx Freight®, FedEx SameDay® City, and FedEx Office® services remains suspended. The FedEx money-back guarantee allows shippers to request a refund if there is a delay in parcel delivery, even by a minute.
FedEx money-back guarantee services are not applicable if a shipment is rerouted from the delivery address, has an incorrect address or ZIP code, has dangerous goods, etc.
Requesting refunds from FedEx
Shippers can file a claim for FedEx money-back guarantee on the FedEx website. In addition, they can file a claim by phone. A refund claim should include the FedEx account number, the tracking number, and the shipment date. Further, the claim has to be within fifteen days of the ship date for the FedEx money-back guarantee. If the client has signed up for FedEx My Rewards program, they can claim the refunds for Ground and Home Delivery Packages on the FedEx website.
Audintel audits the shipping invoices of companies. We regularly request refunds from FedEx if the packages are delivered late. Our software solutions help make UPS and FedEx shipping refunds easy. In addition, our automated services are cost-effective and save money for the shippers.
Package delays can hamper a company’s reputation. Businesses lose out on customers who experience shipping delays. Further, it is necessary to minimize shipping costs by utilizing FedEx and UPS Service Guarantee refunds. Shippers having huge shipping volumes find it hard to keep track of individual shipment delays. Audintel aids shippers in receiving refunds from UPS and FedEx for shipping delays. Know more about our audit services and automated software by contacting us at +1 (619) 354 8539 and visiting our Audintel website.