why

Why incorporating GSR/MBG waiver in shipping contracts is a bad idea?

by BlogCost Optimization

On-time delivery of shipments is vital for shippers. Late parcel deliveries test a customer’s patience. At times, customer dissatisfaction leads to financial loss. With this in mind, shippers have a refund clause in their shipping contracts with the shipping carriers. Shipping carriers promise a refund for service failures such as late deliveries.

Approved late delivery refund requests save 100% shipping costs. But, in the past few years, FedEx and UPS are offering shipping refund waivers with incentives. Large shipping carriers are aggressively vouching for refund waivers. So, what are these shipping refund waivers? And, why should shippers not accept such Guaranteed Service Refund waivers? Read on for all this and more, in this article.

What are shipping refund waivers?

Shipping carriers like FedEx and UPS offer shipping refund waivers. Shipping refund waivers are clauses within the shipping contracts that provide discounts to shippers. These discounts are in return for waiving off the shippers’ rights to claim refunds. FedEx’s refund waiver is known as Money-Back Guarantee (MBG) waiver. And UPS’ refund waiver is known as UPS’ Guaranteed Service Refund (GSR) waiver. In addition, UPS and FedEx aggressively market these waivers to shippers for earning extra revenue.

Incentives in exchange for GSR waiver

Often shipping carriers offer discounts and incentives in exchange for signing an agreement with Guaranteed Service Refund waiver.  Shipping carriers who want GSR waivers entice shippers with attractive discounts during contract negotiations. The incentives include an additional package rate discount and small discounts in the accessorial charges for a short period. But, shippers generally don’t benefit much from these incentives, as there are other charges on the package.

Why should shippers not sign an agreement with UPS’ GSR or FedEx’s MBG waivers?

UPS’ GSR ensures the on-time delivery of all Ground and Express Packages.  When shippers sign GSR waivers, shipping carriers can no longer be held accountable for late deliveries. For instance, a parcel’s delivery time is the same day, but the delivery occurs the next day. The customer will hold the shipper responsible for the delay and not the shipping carrier. The shippers cannot demand a refund from shipping carriers on signing a GSR waiver. As a consequence, shippers face loss of revenue and customer dissatisfaction. That is why Audintel strongly suggests that shippers should not sign agreements with UPS’ GSR or FedEx’s MBG waivers.

Disadvantages of accepting shipping refund waivers

The disadvantages of accepting MBG waivers include lost customers, an increase in returned shipments, etc. Packages that are delivered late are a chief reason for shippers losing customers. Minimum service charges on each parcel eat away any discounts received on account of the GSR waiver. FedEx may offer an additional package rate discount with an MBG waiver. But, when FedEx applies minimum service package charges, these additional discounts will be negligible and lead to revenue loss. According to recent studies, waiving away MBG rights will cost shippers 1-5% of their entire parcel spend.

How can Audintel help?

Audintel has a well-experienced team of experts who are well-versed in contract negotiations. We compare the services of the shipping carriers before signing a contract. Audintel studies the fine print of each shipping contract with shipping carriers. We will help in getting you discounts while keeping the Guaranteed Service Refund clause intact. We ensure that our clients save more by not signing an agreement with a GSR waiver.

Services offered by Audintel concerning GSR Waiver

Audintel will never suggest a GSR waiver for its clients. We believe the credibility of the client will be affected by accepting the GSR waiver. When a GSR waiver is signed, shippers cannot question the shipping carriers for late deliveries. Shippers’ business gets affected due to delays in parcel deliveries. Shippers are in safe hands when they trust Audintel to manage their shipping portfolios. We not only track each parcel for late deliveries but also request for GSR. Our services help our clients receive the refund amount due to them. As well as enhance customer satisfaction bringing in more business for our clients.  Audintel holds the shipping carriers responsible for deficiencies in services. We can save at least 2-5% of overall parcel spend for our clients.

Late delivery refunds are essential for the small parcel industry. Late delivery refund claims save money for shipping companies. There is an estimate that over 3 billion dollars from unclaimed refunds are collected by UPS and FedEx when shippers sign GSR waivers. The refund amount belongs to shippers but, the amount remains unclaimed due to lack of auditing and claim processing. Shippers need professionals who can help them in monitoring their shipment portfolios at every stage. Audintel offers comprehensive audit services to clients, focusing on analyzing and optimizing shipping expenses to help you save money. As a trusted name in parcel service auditing and a SOC 2 compliant organization, Audintel ensure that your data is handled with the highest level of security and care. For further details, write to us at [email protected] or please visit our Audintel website, or contact us at +1 (619) 354 8539.

Late FedEx Package Delivery

Late FedEx package delivery: request for a refund

by BlogTSM Services

Does your business ship packages through FedEx? Are you aware that your business is eligible for a refund if a package is delivered late by a minute? But, FedEx will not notify businesses if packages delay. Companies have to keep track of late packages. In addition, FedEx will not notify companies if they suspend or revoke the refund. FedEx refunds are primarily for Express and Ground services with a guaranteed delivery date and time.

FedEx Express

Express shipments involve shipping packages by a given deadline domestically or internationally. FedEx Express shipping services disruption was due to the pandemic, war, etc. Only select FedEx Express services are eligible for FedEx Money-Back Guarantee (MBG) as on January 3, 2023. They are

  • FedEx First Overnight®
  • FedEx Priority Overnight®
  • FedEx Standard Overnight®
  • FedEx First Overnight Extra Hours
  • FedEx Priority Overnight Extra Hours
  • FedEx Standard Overnight Extra Hours
  • FedEx International First®
  • FedEx International Priority®
  • FedEx International Priority® Express
  • FedEx International Priority® Freight

However, FedEx has suspended the money-back guarantee for services like FedEx Ground®, FedEx Freight®, FedEx SameDay® City, and FedEx Office® services till further notice.

Understanding FedEx Money-back Guarantee Policy

According to FedEx’s Money-back Guarantee (MBG) policy, if there is a service failure by FedEx, a business can recover all or a portion of the FedEx charges for a shipment. Late FedEx package delivery help shippers get about 100% refund of their shipping costs. In addition, FedEx offers Money-back Guarantee services to its customers when negotiating contracts. Shippers can receive a refund from FedEx for fifty or more service failures like lost packages, wrong address correction charges, and more.

Exceptions and Limitations to FedEx Money-Back Guarantee Policy

Like any policy, there are exceptions and limitations to the FedEx Money-Back Guarantee Policy. The limitations are

  • FedEx refunds will be credited to the payer only
  • One refund is for each package
  • In a multi-package shipment, a refund request for each package is possible when there is a service failure
  • It is calculated on the number and weight of packages within a shipment where there is service failure for FedEx International Priority Direct Distribution and FedEx International Priority Direct Distribution Freight
  • MBG applies only to transportation charges and not to taxes, duties, or other charges
  • It does not apply to invoice adjustment requests based on overcharges or shipments to P.O. Box addresses for delivery
  • It does not apply to shipments where the recipient has requested modified or customized delivery

Late Delivery Refund Exceptions

FedEx will not pay transportation charges in the form of a refund or credit for

  • Dangerous goods or dry ice shipments
  • Undeliverable or returned packages
  • Wrong address or ZIP code on the shipments
  • Unavailability or refusal of a person to accept delivery or sign the package
  • Customs or regulatory delays
  • Incorrect tracking numbers applied on FedEx shipments by customers
  • Shipments for delivery seven days before Christmas Day
  • Shipment scheduled on Wednesday before Thanksgiving
  • Incomplete recipient information

Further information about FedEx exceptions and limitations to its Money-Back Guarantee policy is available in the FedEx Service Guide, 2023.

How to request a FedEx refund?

FedEx refunds are possible only when there is a claim request. The claim request for a FedEx refund has been filed within fifteen calendar days from the invoice date. A refund request due to a service failure is possible by the following methods

  • Using internet application-FedEx Billing Online at fedex.com; or
  • Using the invoice adjustment feature at fedex.com; or
  • Through telephone invoice adjustment system at 1.800.463.3339 by saying “billing.”

Further, the request must have a FedEx account number,  if any; the FedEx tracking number; and the date of the shipment.

Shippers will find it difficult to audit each invoice to claim refunds from FedEx. Further, during carrier contract negotiations, FedEx may tempt shippers with a Money-Back Guarantee waiver with discounts. Shippers need professionals who help with contract negotiations and claiming FedEx refunds in time.

 Audintel helps shippers claim their refunds from FedEx in time. Our software and team of experts audit invoices and save money for our clients. In addition, Audintel helps clients understand the fine print of the carrier contracts so that they do not sign on Money-Back Guarantee Waiver and lose money.    

To Sum it up

Online businesses find it troublesome to explain the late delivery of packages to customers. In addition to customer dissatisfaction, shippers lose money if they don’t receive refunds from FedEx in time. Partnering with Audintel helps shippers receive refunds from FedEx in time. Audintel monitors packages for late deliveries and discusses with FedEx service failures for refunds. Contact us at +1 (619) 354 8539 to discover about FedEx money-back guarantee services or visit our Audintel website.

UPS and FedEx shipments

Our top ten reasons for delays in UPS and FedEx shipments

by BlogSpend Management

Online shopping has both been a boon and a bane for retailers. There is a rising demand for on-time delivery of goods in a day. Shippers and parcel carriers are racing against time to meet customers’ expectations. But even so, UPS and FedEx shipments are delivered late.

Delayed shipments negatively impact customer experience, thus causing loss of revenue. Why are UPS and FedEx shipments delayed? In this blog, let us study the top ten reasons for shipping delays.

Top ten reasons for delays in UPS and FedEx shipments

There are many reasons for UPS and FedEx shipping delays. FedEx and UPS shipping locations play a vital role in delayed shipments. In addition, UPS and FedEx delivery times vary depending on the service chosen by shippers. So, selecting the correct parcel carrier is essential for order fulfillment. Listed below are the top ten reasons:

Weather-related delays

Bad weather conditions are one of the causes of shipment delays. Inclement weather, such as blizzards, tornadoes, rainstorms, etc., makes it difficult for FedEx and UPS drivers to make deliveries on time. These delays are not eligible for a money-back guarantee by UPS/FedEx. Shippers need to inform their customers in advance of weather-related delays to show commitment to customers.

Disasters

UPS and FedEx shipment delays are due to natural and human disasters. Recently, pandemics, wars, social and political unrest, famine, floods, fires caused many shipping delays. Restrictions on the movement of goods and people have adverse effects on transportation. Hence, the delay in UPS and FedEx shipments.

Wrong documents

Several documents accompany UPS and FedEx packages. A delivery exception occurs when a parcel’s label is wrong. A commercial invoice containing the items expected by the customer is to be a part of the package. Improper documents need to be rectified, thus delaying the shipments.

Illegal or Hazardous materials in a package

UPS and FedEx label some goods as prohibited and restricted items. These goods include:

  • Alcoholic beverages
  • Ammunition
  • Firearms and weapons
  • Live animals
  • Precious metals
  • Fresh food and more

The entire list of prohibited and restricted items is available at UPS and FedEx sites. Shippers need to provide a declaration regarding the goods before they can be delivered. As a result, delivery delays occur.

Missing custom clearance documents

It is necessary to have custom clearance documents for international UPS and FedEx shipments. The documents include a commercial invoice, certificate of Origin, North American Free Trade Agreement Certificate of Origin, Electronic export information, and shipping label. The package is held at a customs facility or the carrier’s distribution facility when any documents are missing.

Incorrect address

Packages need correct addresses for on-time delivery. Wrong addresses on packages cause delays in FedEx and UPS shipments. For instance, customers having several delivery addresses may give the wrong address to shippers. Or shippers’ systems may enter the incorrect address for the package. Further, a delivery executive may deliver the parcel to the wrong apartment by misreading the label. Whatever may be the reason, the parcel carrier has to pick up the package from the incorrect address and deliver it to the correct address, thus causing a delay.

Holiday surge

Thanks giving, Christmas, or any National Holiday benefits businesses. However, due to the increase in shipping volumes, customers are advised to shop early. Ideally, parcel carriers offer holiday deadline dates, so customers get their packages in time. But, holiday shipments may overwhelm parcel carriers’ capacities, thus causing delays.

Unavailability of the recipient for package

For package delivery, FedEx requires a recipient’s signature to deliver parcels. Sometimes, at the time of delivery of packages, recipients are unavailable at the address. But, if the recipient is a business, and a parcel arrives outside business hours, FedEx attempts delivery another day. Failed delivery attempts by parcel carriers are the reason for the return of shipments by parcel carriers.

Poor performance of shipping carriers

Shipping carriers may suspect illegal items in packages and therefore delay shipments. Further, UPS and FedEx have different delivery times and schedules for various packages. Alternatively, prioritized parcels may get preference over others. Shipping carriers’ performance is poorly rated even if a package arrives late at a fulfillment center. All these factors cause delays in shipment.

 Staff shortage

UPS and FedEx face labor shortages for many reasons, including pay and benefits. For the past two years, shipping carriers finding it difficult to retain employees. It is mainly due to people opting for working from home and not wanting the stress of blue-collar jobs. Thus, causing an impact on UPS and FedEx delivery times.

How to prevent UPS and FedEx delivery delays?

Shippers need to address the areas where the delays are occurring. Our tips for preventing UPS and FedEx shipping delays include:

  • Cross-checking shipping information for incorrect addresses and shipping labels
  • Open communication with customers regarding delays due to bad weather and disasters
  • Automating the custom clearance documents and other necessary documents
  • Order in advance to beat the holiday surge

Partnering with Audintel helps shipping businesses keep track of each shipment. Our clients benefit immensely from our customized dashboards and shipping reports. Shippers receive refunds for delayed shipments from parcel carriers with ease. Audintel‘s team helps shipping businesses to negotiate good carrier contracts and save money.

Conclusion

Delivering packages on time is easier said than done. There are lots of variables involved when UPS and FedEx deliver packages. Our top ten reasons for delays in shipments and ways to prevent delays give a brief insight regarding delayed shipments. However, keeping track of delivery expectations is best left in the hands of experts, like Audintel. We help shipping businesses deal with UPS and FedEx shipping delays. Still unsure about what to do in case of shipping delays, call us at +1 (619) 354 8539 or contact us by clicking here or visiting the Audintel website.

UPS GSR

How to receive UPS Guaranteed Service Refund (GSR) seamlessly?

by BlogTSM Services

UPS Money-Back Guarantee, also known as UPS Guaranteed Service Refund (GSR) in the US. The UPS GSR is for 50 service failures. Did you know you can reduce shipping costs with the UPS GSR? What are the services for which your company gets a guaranteed service refund from UPS? How to claim refunds from UPS? We will try to answer these questions in this article. In addition, we will explore the latest updates in 2022 regarding UPS Guaranteed Service Refund (GSR).

Reduce shipping costs with UPS Guaranteed Service Refund

Shoppers tend to abandon their shopping carts if the shipping costs are high. Similarly, shipping companies leave valuable money if they do not claim refunds from parcel carriers for service failures. UPS commits to deliver packages by a scheduled date, time, and location according to their negotiations with the shipping companies. Each parcel that misses its delivery deadline is eligible for a refund from UPS. With UPS Guaranteed Service Refund, shipping companies can reduce shipping costs to a large extent.

Services that offer UPS GSR

According to UPS Service Guide, 2022, UPS guarantees on-schedule delivery to 50 states and Puerto Rico. UPS Service Guarantee is for the following services:

  • UPS Air Services
  • UPS Hundredweight Service® Air Services
  • UPS 3 Day Select®
  • UPS Hundredweight Service® UPS 3 Day Select®
  • UPS® Ground
  • UPS® Ground with Freight Pricing
  • UPS Hundredweight Service® Ground

In addition, UPS guarantees on-schedule delivery of the following services, provided customs clearance by UPS Supply Chain Solutions brokerage offices.

  • UPS Worldwide Express Plus®
  • UPS Worldwide Express NA1®
  • UPS Worldwide Express®
  • UPS Worldwide Express Freight® Service
  • UPS Worldwide Saver®
  • UPS Worldwide Expedited®
  • UPS 3 Day Select® from Canada
  • UPS® Standard

UPS Service Guarantee Suspension

Due to the coronavirus pandemic and government restrictions, UPS has suspended UPS Service Guarantee. The Service Guarantee is under suspension for other UPS services. However, UPS reinstated a few Services in some countries from April 5, 2021. The continuation of select services gave shippers a breathing space. Shipping companies were able to deliver their packages on time to customers. However, shippers need to ensure that their recipient’s business location is open for UPS to deliver packages on schedule.

UPS Guaranteed Service Refund – How to file a claim?

A lost package, parcel not delivered on time, invalid residential surcharges on packages, etc., are eligible for UPS GSR. To receive refunds from UPS, shipping companies need to request a refund. We had discussed refunds from UPS and the process for getting GSR in our earlier articles. Before requesting a refund, companies need to file a claim. The claims should cover the details of the package, the role of the person filing the claim, documentation accompanying the claim has to be submitted to UPS. Not every shipper can file a claim with UPS.com due to shipper restrictions, account authentication, etc. In short, shippers need experts like Audintel for help in filing a claim for UPS GSR.

Challenges in receiving UPS refunds

UPS Guaranteed Service Refund is a time-consuming process that requires resources. It is a big challenge for shipping companies. In addition, there is a possibility of missing out on errors made by carriers for each invoice. Further, shipping companies have to abide by the conditions and exceptions to the UPS Service Guarantee to get a refund. Automated auditing systems meet the challenges faced in receiving UPS refunds. An automatic audit system optimizes billing errors and smoothly manages the refund process. Audintel is a parcel audit company that offers automated audit processes to its clients.

Benefits of partnering with Audintel

UPS offers a free Guaranteed Service Refund (GSR) for parcel delivery later than the committed delivery time. Audintel ensures that clients receive the refund securely and safely in their accounts. Our automated services help to recover UPS refunds for our clients. Audintel has dashboards that display refunds by services, carriers, etc. We provide customized dashboards and reports for our clients. The refund recovery offered by UPS Guaranteed Service is visible to our customers at a glance.

Conclusion

Businesses are facing supply chain problems due to high demand by online shoppers. Due to labor shortages, companies do not have the resources to secure UPS refunds. Further, shippers have to keep track of the service failures of UPS to request for UPS Guaranteed Service Refund. For this reason, partnering with Audintel helps businesses simplify the refund process and save money. You can learn more about the UPS Guaranteed Service Refund process by contacting us. For further information about our services, call us at +1 (619) 354 8539 or visit the Audintel website.

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Under what conditions can companies receive a UPS refund?

by BlogTSM Services

Did you know UPS awards refunds for 50+ service failures? So, the next time UPS loses a parcel or delivers it late-companies can request a refund. UPS promises a refund for service failure. But, the refund is not for all services and destinations.

Shippers have to be aware of the terms and conditions of the UPS refund policy. This article explores the conditions in which companies can receive UPS refunds.

Service failures and errors for which UPS offers refunds

UPS faces many service failures and billing errors. UPS’ service failures are lost packages, invalid service exceptions, late parcels, damaged packages, etc. Shipping carriers make several billing errors. Some of the billing errors include inaccurate discounts, void shipments, incorrect weights, etc. In addition, there are surcharges such as invalid residential surcharges, charges for re-delivery, duplicate charges, etc. UPS offers Guaranteed Service Refunds for these mistakes.

Conditions under which UPS refunds are offered

Ideally, shippers expect refunds from shipping carriers for shipping mistakes. Only after fulfilling its terms and conditions, UPS gives Guaranteed Service Refund (GSR) to shippers. UPS considers a request for a refund from the shippers subject to these conditions. Some of these conditions include:

Appropriate packing and labeling of shipments

UPS does not give refunds for incorrectly labeled packages. Shipments should be labeled appropriately for on-time delivery. Packing has to conform to UPS Automated Shipping System, showing the Consignee’s correct name, delivery address, and ZIP Code.

Shipment recorded in UPS Shipping System

The UPS Shipping System records every shipment and package. UPS guarantees “on-time” delivery of shipments. The delivery schedule is on UPS’ website. The parcel delivery has to be on schedule, or the shippers are eligible for a UPS refund.

Accurate documentation accompanying the shipment

When shipping internationally, shippers need to include documents with the packages. The relevant documents are for customs clearance at the country of origin or in transit. The absence of accurate documentation will lead to delay in shipments.

Saturday delivery routing label to be included on packages, wherever applicable

Shippers have to use the Saturday Delivery label on the package when shipping on a Friday. It is applicable for Next Day Air service by UPS. Else, the package delivery occurs on the next business day, Monday. UPS is not liable for late delivery in such a case. And so, shippers will not get a refund for the same.

Time limit to request for UPS refund

The time limit for claiming a UPS refund is within fifteen days from the date of scheduled delivery. Shippers can claim refunds through UPS’s Interactive Voice Response system or UPS’s online Billing Center. Details like the recipient’s name, address, package weight, tracking number, and shipment date are a part of the request.

No Additional Handling Charges for shipments

Additional Handling charges are for packages that require special handling. Also, additional charges are for parcels that exceed the weight or size limit. Such shipments will not receive a guaranteed service refund from UPS.

In addition, UPS does not offer refunds for events beyond their control (force majeure) or suspension of services.

Audintel -Shipper’s guide in receiving UPS refunds

Understanding the terms and conditions of UPS’ Service Guarantee is tedious. Further, figuring out whether shippers can request a refund is tiresome. As a result, many companies lose money when they face such hassles. In such a situation, parcel audit services such as Audintel guide shipping businesses. The automated audit services of Audintel ensure that shippers receive UPS refunds on time and in their accounts. We audit shippers’ shipping invoices and claim refunds for shippers. Our team works effortlessly in the background and saves money for businesses.

Conclusion

Tracking shipping invoices is vital for shippers. Billing errors will cost shippers dearly in the long run. Companies can save money by claiming UPS refunds for service failures. An automated audit service provides much-needed help to shippers. Audintel is helping many businesses save money. For any service failure by UPS, we help our clients receive refunds.

Do you want more information on UPS refunds?

Reach us at [email protected]. To know more about us and our services, visit the Audintel website or call us at +1 (619) 354 8539.

Get refunds with UPS Guaranteed Service Refund

Get refunds for late deliveries with UPS Guaranteed Service Refund

by BlogTSM Services

Shipping couriers promise on-time parcel delivery. But, did you know that if a UPS package delivery is late, you can ask for a refund? Many business owners don’t realize this because UPS does not advertise this fact due to obvious reasons. This blog will cover the different aspects of UPS refunds and claims. It will also cover the importance of audit companies like Audintel that simplify the refund process.

UPS’ Refund Policy for late deliveries

Shipping carrier UPS promises a refund policy, Guaranteed Service Refund (GSR), for on-time delivery of packages. Their policy guarantees that packages will arrive by a specific date and time. Shippers qualify for a service refund if a parcel does not. For instance, a UPS Next Day Air package delayed by 60 seconds is eligible for a refund by UPS to the shipper. UPS will refund all the shipping charges to the shipper on request. However, there are certain limitations to UPS’ GSR policy.

What are the limitations to UPS’ refund policy?

UPS offers a free money-back guarantee only for certain services. UPS GSR is available for services like UPS Next Day Air® Early, UPS Next Day Air®, UPS Worldwide Saver, and more. Some of the limitations to UPS’ Guaranteed Service Refund (GSR) include:

  • Additional handling fees
  • Fuel surcharges
  • Natural disasters, war risks, acts of God, etc.
  • Adverse weather conditions
  • Insufficient information provided by shippers
  • Hazardous Materials Packages improper for transport
  • Unavailability or refusal of a person to accept the shipment delivery
  • Packages that are exceeding maximum weight or size limits
  • Disruption in communication systems

UPS has listed further limitations under its Terms of Service that you can check on its UPS website.

What is the process to receive UPS Guaranteed Service Refund?

The process to receive UPS GSR is complex. The process involves tracking each shipment with its tracking numbers. Also, there is identification and separation of shipments based on their time of delivery.  Further, there has to be segregation based on the limitations imposed by UPS. Finally, shippers have to request a refund for a package that was delivered late. The completion of the entire process has to be within 15 days from the scheduled delivery date of the shipment. Shippers have to involve additional resources so that shippers get refunds. Audintel helps its customers in receiving refunds from UPS within the stipulated time.

Requirements for receiving UPS Refund

Shippers have to fulfill the following conditions to receive UPS Guaranteed Service Refund. These conditions include:

  1. Shipping documents with the correct shipping labels under UPS guidelines on labeling
  2. Proper documentation accompanying the package from the country of origin or destination
  3. Shipment should not have additional handling requirements
  4. Notification for a request for refund
  5. The parcel has to be tendered to UPS on or before the collection time as specified by UPS
  6. Shippers have to provide Timely Upload information (complete shipment details) to UPS fifteen minutes before the collection time

What are the steps to request a UPS refund?

Shippers can submit a request for a refund for the late delivery of a package. The request/claim to UPS can be in two ways.

  • By Calling 1-800-PICK-UPS ® (1-800-742-5877) and saying the word, refund.

OR

  • Logging on to the UPS Billing Centre and selecting -Request a Refund.

The latter option is for customers with payment accounts. The request/claim should be within 15 days from the scheduled delivery date. Shippers provide the customer’s name and address, date of shipment, parcel weight, and UPS tracking number to receive a refund from UPS. The refunds are usually credited into shippers’ accounts within 7-10 business days after dispute settlement.

UPS refunds and claims made easy by Audintel

There is a need to audit each shipment to manage UPS refunds. Each stage of small parcel shipment is vital for businesses. Audintel provides parcel audits and other essential services to shippers. Automated systems used by Audintel make the refund process simpler. The systems monitor and track each package carefully so that shippers can ask for refunds from UPS. Any invoicing errors, any extra surcharges are part of the claims made to UPS. Audintel helps shippers recover unclaimed refund amounts with ease. Audintel has found that shippers can save as much as 5% of their total spend from UPS’ GSR policy.

To summarize

Who wouldn’t want a refund for unfulfilled services? UPS guarantees a refund for its service failures and shippers are entitled to claim and receive a refund for any lapses. While requesting a refund is a complex process, with Audintel as a partner, claiming refunds for unsatisfactory service from shipping carriers, such as UPS is easy. Audintel ensures that refunds are credited directly into shippers’ accounts. Audintel works tirelessly towards customer satisfaction. Our team of experts is regularly enhancing our customers’ parcel shipping experience. For further details, write to us at [email protected] or please visit our Audintel website, or contact us at +1 (619) 354 8539.