With the advent of the New Year, many businesses set goals for success. These goals include increasing sales by enhancing customer engagement and increasing revenue. Further, analyzing the strengths and weaknesses of competitors is essential for goal planning. Some reports estimate that e-commerce sales will grow to USD 1.23 trillion in 2025. So, to enhance sales, companies need to identify cost-effective opportunities and reduce losses.
A way to reduce revenue losses is to claim refunds from shipping couriers for delayed shipments. Shipping carriers like FedEx and UPS have Guaranteed Service Refund programs for specific services. Shippers must be aware of these guarantees when interacting with FedEx and UPS. Companies partner with professionals who seamlessly help in claiming refunds. Audintel claims refunds from shipping couriers automatically. This article focuses on how Audintel helps businesses claim their refunds from UPS through UPS GSR.
UPS Guaranteed Service Refund (GSR)
Late shipments delivered after the expected scheduled date and time are eligible for refunds. It is a promise given by UPS to shippers for on-time delivery of orders. It is applicable for select domestic and international services. These services include:
- UPS Next Day Air®
- UPS Next Day Air Saver®
- UPS 2 Day Air A.M.®
- UPS Next Day Air® Early
- UPS Worldwide Saver®
- UPS Worldwide Express Freight® Midday
- UPS Worldwide Express Freight®
- UPS Worldwide Express Plus®
- UPS Worldwide Express®
- UPS Worldwide Express NA1®
- UPS Worldwide Express Saver®
UPS provides a service guarantee for domestic and international shipments that have customs clearance. In addition, it is necessary to understand the terms and conditions of the UPS Service Guarantee. The relevant Service Guarantee information is on the UPS website.
UPS will either credit or refund the shipping costs for each shipment after a GSR request. Shippers need to identify which delayed shipments qualify for a refund. Further, UPS GSR requests submission has to be within a particular time. It is fifteen days from the originally promised delivery date. Companies need a UPS tracking number to file a claim for a refund. Shippers can submit a GSR request by entering it into an online UPS Billing center. Or, they can call 1-800-PICK-UPS® (1-800742-5877). The details about UPS GSR requests are available in our earlier blog.
Challenges regarding UPS GSR Requests and how to overcome them
Submitting a UPS GSR request may sound easy, but shippers may face some challenges. Some of these challenges include:
- Shippers agreement with UPS not covering Service Guarantee for services (example: UPS SurePost)
- Packages shipped from a UPS store refunds will only be available from the UPS store
- GSR requests are not applicable for packages requiring Residential deliveries using UPS 2nd Day Air A.M® services
- Packages with an Additional Handling surcharge or a Large Package surcharge are not eligible for Refund requests
- UPS may exclude GSR for shipments scheduled for delivery during the holiday season
Fuel surcharges and other surcharges are fees that are exempt from the UPS GSR program. Moreover, UPS can suspend, cancel, or modify the Service Guarantee without prior notice. It may be any service at any time. For instance, UPS suspended some services during the COVID-19 pandemic.
Understanding all aspects of the shipping agreement with UPS helps to avoid the above challenges. Shippers should not accept the money-back guarantee waiver in their carrier contracts. UPS GSR is applicable for very late deliveries and also for those that are 60 seconds late. Many businesses are unaware of this and lose thousands of dollars by not claiming UPS Service Guarantee refunds.
Automation and UPS GSR claims
Companies dealing with UPS shipments have to track each shipment for late delivery. For high-volume shippers, tracking shipments is a laborious task without automated tools. It involves resources that would be valuable in other areas. Automating the shipment process helps shippers identify the service failures of shipping carriers.
Filing claims for UPS GSR involves providing accurate information, like shipment details. Shipping and delivery dates are essential for processing the refund requests. UPS will review the GSR refund request information and determine its eligibility. Automated software solutions can audit shipments and claim refunds. Shippers can submit UPS GSR requests using auditing software or collaborating with third-party audit experts such as Audintel.
Maximize savings from UPS GSR with Audintel’s assistance.
Audintel helps businesses by ensuring that UPS refunds money for late deliveries. Our software tools and auditing solutions help companies streamline their shipping operations. Budgets are brought under control by involving tailor-made parcel audit processes. Our state-of-the-art shipping software tools simplify complex auditing methods. The shipping bills and shipping carrier invoices of companies undergo review during auditing.
Refund solutions
Auditing each shipment reveals cost-saving opportunities for shippers. Companies can receive refunds for service failures from shipping carriers like UPS. These service failures include incorrect address corrections, duplicate charges, late deliveries, lost or damaged packages, and more. Audintel has the technology to oversee the refunds expected from UPS and ensures that the amount gets credited to the respective business accounts.
Our Transportation Spend Management (TSM) solutions can automatically identify delayed shipments and follow up on refund processing. In addition, we have professionally trained staff capable of negotiating refund claims with UPS. Our team can maximize savings by increasing their refund credits.
Negotiating carrier contracts
Shipping data is of immense value for businesses. It gives shippers the power to bargain for favorable contracts with UPS, FedEx, etc. Audintel has executives and leaders with prior experience working with UPS and FedEx. We know the intricacies of carrier contracts and ways to analyze them. Our advice helps our clients negotiate better for carrier contracts.
We advise shippers to utilize UPS services from which they can profit. Audintel advises businesses to incorporate UPS GSR in their carrier contracts. Even though UPS may offer GSR waivers with discounts, shippers should have GSR in their agreements. Negotiating with UPS on lower shipping costs is possible with actionable data.
Shipping analytics
Our customizable, intuitive dashboards give accurate information to shippers. Monitoring shipments and tracking their delivery times is reflected on the dashboards. Audintel’s Business Intelligence tools and decision-making analytics track shipping exceptions. Our software design helps shippers claim UPS refund requests automatically.
Audintel helps shippers analyze their shipping spend. We identify the areas that cost businesses thousands of dollars. Our AI-powered platform evaluates UPS domestic and international shipments and gives real-time performance insights. Monitoring shipping trends and customizable shipping reports gives businesses an overview of their operations. Our TSM solutions aid in optimizing shipping data.
The bottom line
Customer satisfaction is essential for recurring business growth. Timely deliveries boost e-commerce sales. However, if shipments do not reach customers, shippers have to face the brunt of customer dissatisfaction. Businesses can ensure timely deliveries with UPS GSR in their carrier contracts. Moreover, they can claim their dollars from UPS for late package deliveries.
Monitoring on-time deliveries for all orders is problematic. Partnering with third-party auditors like Audintel makes the task simpler. Parcel and freight auditing solutions of Audintel are the best in the industry. We can monitor shipments and retrieve refunds for businesses. We help shippers understand the complex terms and conditions of the UPS Service Guarantee rules. Companies can lower their shipping expenses with our AI-powered tools and cloud solutions.
Learn from our Audintel experts on how to claim UPS GSR. Our technology experts have vast experience in handling shipping data management and analytics. Contact our experts at +1 (619) 354 8539 for help on UPS GSR requests. Further, our customized auditing solutions save money for our clients. Learn more about our organization by visiting our Audintel website.